Refund policy
Returns
You may return your order within 14 days of receiving it. After this period, refunds are no longer possible.
Sale and discounted items are non-refundable, though they can be exchanged for store credit within the 14-day return window.
For local pickups, the 14-day return period begins from the date of your pickup confirmation email.
Items bought in store are non-refundable, though they can be exchanged to another item or for store credit within the 14-day return window.
Unclaimed orders
Unclaimed orders returned from service points will be subject to shipping costs both to and from the service point. Once the order is back with us, it will automatically be refunded as store credit. The 14-day return period still applies.
To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging. For hygiene reasons, products such as underwear and socks are non-returnable once opened.
All returns within Sweden must be processed via our return portal for insured and trackable shipping at a flat rate.
For all other returns, please contact us at info@vangelis.se to arrange the return.
Non-returnable items
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Sale items (store credit only)
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Gift cards
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Personalized items
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Deposits and pre-order fees
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Some health and personal care items
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Scents and perfumes
- Items bought in store
Refunds
Once your return has been received and inspected, you will receive an email confirming approval or rejection. Approved refunds will be credited to your original payment method within 5 business days.
Exchanges
We only replace items if they are defective or damaged. For assistance, please contact us at sell@vangelis.se.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return once the item has been received. If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping
All returns must be sent via our return portal. Return shipping costs are the responsibility of the customer and are non-refundable. If you receive a refund, these costs will be deducted from the amount refunded.