Faulty Items

Faulty Items

If you discover a fault with an item purchased from Vangelis, please contact us at info@vangelis.se. We will assess the issue and help you find an appropriate solution.

This applies to all items we sell, including new with tags, new without tags, preowned and vintage items, as well as items purchased on sale.

Your right to make a claim

Under the Swedish Consumer Sales Act, you have the right to report original faults for three years from the date you receive your item. An original fault is a defect that was present at delivery, even if it only becomes apparent after use.

Please contact us within a reasonable time after discovering the fault. A claim made within two months of discovery is always considered to have been made in time.

For faults that become apparent within the first two years, the fault is generally presumed to have existed at delivery unless we can demonstrate otherwise or the presumption is incompatible with the nature of the item or fault. After two years, you may need to show that the fault was original.

You do not need a separate warranty to exercise these rights.

New items

Items sold as new with tags or new without tags should match their description and meet the quality and durability reasonably expected of them.

A seam coming undone, a button falling off or a fastening failing may be grounds for a claim if the issue results from an original defect in the materials or construction. These issues are assessed individually; they are not automatically considered either a manufacturing fault or normal wear.

Vangelis handles your claim as the seller, including when the item was manufactured or supplied by another company.

Preowned and vintage items

Preowned and vintage garments have been used and may show signs of age or wear. We describe identified imperfections, such as holes, stains, repairs or worn areas, in the product listing.

When assessing a claim, we consider the item’s age, price, described condition and the quality and durability you could reasonably expect from it.

Ordinary wear consistent with a preowned item’s age and condition is not, by itself, a defect. However, preowned and vintage items are still covered by your statutory rights. An undisclosed fault, an item that does not match its description or unexpectedly poor durability may give grounds for a claim.

Where a specific imperfection has been disclosed and validly accepted as part of the purchase in accordance with applicable law, that particular imperfection will not normally be grounds for a claim. This does not affect your rights regarding other faults.

Wear, care and accidental damage

We are not responsible for damage caused by accidents, misuse or care that is inconsistent with the garment’s care instructions, or for normal wear and tear.

However, the fact that an item has been worn or washed does not, on its own, invalidate a claim. We assess the cause of the issue and the circumstances of each case.

How to contact us

Email info@vangelis.se with:

• Your order number or another proof of purchase.

• A description of the issue and when you noticed it.

• Clear photographs of the affected area and, if possible, the whole item.

If the fault cannot be shown in photographs, please describe it and we will arrange the next step. We may need to inspect the item in person.

Please contact us before returning the item or arranging a repair so that we can agree on suitable handling. Original packaging and attached tags are not required to make a faulty-item claim.

How we resolve a claim

For a fault we are responsible for, repair or replacement will normally be the first options. You may request either, subject to what is possible and proportionate under applicable law.

For example, a loose seam or a poorly attached button may be resolved through a professional repair. As many of our preowned and vintage pieces are unique, an identical replacement may not be available.

Any repair or replacement will be provided free of charge, within a reasonable time and without significant inconvenience to you. We cover necessary shipping costs for faults we are responsible for.

Where repair or replacement is not possible, is unsuccessful or is not completed as required by law, you may be entitled to a price reduction or to cancel the purchase and receive a refund. Cancellation is generally not available for a minor fault.

If we do not accept a claim, we will explain our assessment and the reasons for it.