Returns
Our policy lasts 14 days from receiving your order. If 14 days have gone by since you received your order, unfortunately we can’t offer you a refund. No return or exchange on sale items. However, you can change a sale item to store credit within the 14-day return policy.
Local pickups, our policy lasts 14 days from receiving your local pickup confirmation email. If 14 days have gone by since you received your local pickup confirmation email, unfortunately we can’t offer you a refund.
Return due to non-collection from service points, unclaimed orders will be subject to shipping cost, both to and from service point. 14 day return policy applies.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If seal is broken the item cannot be returned or exchanged, such as underwear and socks.
To make a return, use this link to our Return Portal.
Several types of goods are exempted from being returned: DVD, CD, newspapers, magazines or books cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, gases or flammable liquids such as scents and perfumes.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
- Personalized items
- Deposits
- Pre-order fees
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sell@vangelis.se
Sale items
Only regular priced items may be refunded, unfortunately items on sale cannot be refunded but can be exchanged to store credit up to 14 days of purchase.
Exchanges
We only replace items if they are defective or damaged. Please contact us at sell@vangelis.se
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, use our Return Portal.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.